- Your order will be shipped in 7-10 business days.
- Saturday and Sunday are not considered business days.
- Your order will be shipped via UPS Ground, unless otherwise noted. UPS shipments are significantly faster, can be easily traced and have a guaranteed delivery time.
- Orders shipped to a PO Box must be shipped via US Postal Service.
- US Customers: Penjoy will ship to your home, your place of business or another residence.
- International Customers: shipments will be made to your home, or to a USA residence
- We accept MasterCard, Visa, American Express and Discover. The billing address on the order must match the billing address associated with the customer's credit card
- If the order is shipped within the state of Pennsylvania, the law requires that local sales tax to be added to the order total including the amount of the shipping charge. If you have resale or teax exempt status, please make your order by Phone, Fax or E-Mail, since we do not have this option available on our website, at this time.
- We do not collect tax for orders shipped out of the state of Pennsylvania.
- Our goal is to ensure you complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Penjoy Company within 15 days of receipt of item (s).
- Claims for damaged or missing items must be received within two business days of receipt of merchandise.
- To return an item:
- You must call Customer Service at 717-653-7330 to obtain a Return Number.
- The Return Number will be valid for 10 days
- Place the original package into a shipping carton.
- Please do not place any stickers or shipping labels on the Penjoy truck box.
- Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- Return to: Penjoy Company
218 South Plum Street - Suite 4
Mount Joy, PA 17552-9344
- All returned items must be in new condition, in their original box and must include all packing material
- Defective items may be repaired or exchanged at our discretion.